Changes & cancellations
Plans change — we understand. Cancel or change free of charge up to 24 hours before pickup for trips inside Massachusetts, and up to 48 hours before pickup for trips outside Massachusetts. Cancellations made inside those windows are charged the full fare of the booking. Changes made inside the window may be treated as cancellations. To cancel or change, call (617) 483-5676, email [email protected], or use Manage Booking on this site — a cancellation is complete once we confirm it back to you. If your plans shift, rescheduling is free outside the cancellation window.
No-shows
If you cannot make your ride, please call as early as possible. A no-show — when the passenger does not appear at the agreed pickup location — is charged the full fare, plus any wait time that has accrued. Do not leave the pickup location without calling us, and if you cannot find your chauffeur, call (617) 483-5676 right away so we can direct you to each other.
Wait time
Your chauffeur arrives at your scheduled pickup time. We allow a grace period before wait time starts: 15 minutes for non-airport pickups, and 60 minutes for airport arrivals, domestic and international alike. After the grace period, wait time is billed at your vehicle's hourly rate — $95 per hour for the Sedan, $115 per hour for the Executive Sedan, $120 per hour for the SUV and $135 per hour for the Executive SUV — prorated to the time waited.
Airport pickups & flight delays
We track your flight on every airport pickup, so a delayed flight adjusts your pickup at no extra charge. Your chauffeur meets you at the designated meeting point with a name sign. If your flight is cancelled or your plans change, call us and we will rebook you. Meet & Greet inside the terminal is available as a $60 add-on when you book: your chauffeur waits inside with a name sign instead of at the designated meeting point.
Extra stops
Extra stops along your route are $15 per stop. Add them when you book, or call us and we will add them to your reservation.
Tolls & parking
Tolls and parking fees that apply to your trip are added at cost, on top of your fixed fare.
Booking ahead
We recommend booking at least 24 hours ahead. Same-day bookings are welcome whenever a chauffeur is available — call (617) 483-5676 and we will do our best.
Payment & pricing
Every booking shows its fixed price before you confirm — the price you see is the price for the ride. Gratuity is never added automatically; it is always at your discretion. Once online card payment is live on this site, the card you book with is the card any cancellation or no-show fee is charged to. Until then, bookings are reserved when you submit them and payment is arranged with us directly. If you have any payment questions, call (617) 483-5676.
Our service — no walk-in office
LimoMass has no walk-in office. Everything is handled by phone, email, or online, and your chauffeur comes to your pickup location. Smoking is not permitted in our vehicles, and passengers are responsible for any damage or excessive cleaning their party causes, charged at cost.
Book your ride
Book online through our live booking page or call (617) 483-5676. Tell us the date, time, pickup, and destination — and for airport trips, your flight details — and we will confirm the vehicle and chauffeur.
Contact LimoMass
LimoMass — Arrive With Distinction
No walk-in office — we come to you
Phone: (617) 483-5676
Email: [email protected]
Serving Foxborough, Mansfield, Sharon, Walpole, Norwood, Canton, Stoughton, Brockton, Quincy, Braintree, Weymouth, Hingham, Milton, Dedham, Randolph, Boston, Logan International Airport, Cohasset, Scituate, Norwell, Hull, Barnstable, Hyannis, Sandwich, Bourne, Mashpee, Falmouth, Yarmouth, Dennis, Harwich, Brewster, Chatham, Orleans, Eastham, Wellfleet, Provincetown, Bridgewater, Easton, Taunton, Westwood.